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Job Details: Specialist Incident & Problem Management

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Reference	T-GIS-PM-DEBQ-2701
Recruiter	Bombardier
Industry Sector	Business Analyst jobs, Business analyst, MIMS, ECLIPSE , IT jobs in Rail, Rail Commercial and Marketing jobs
Salary	Negotiable
Locations	Berlin - Berlin, Germany, Rail jobs Europe (non UK)
Contract Type	Permanent
Date Posted	23 March 2012

Job Description
Description Serving a diversified customer base around the world, Bombardier Transportation is the global leader in the rail equipment manufacturing and servicing industry. Bombardier Transportation offers a full range of rail vehicles for urban and mainline operation as well as modernization of rolling stock and operations and maintenance services. For our Headquarters in Berlin, we are currently looking to recruit a: Specialist Incident and Problem Management (m/f) Summary The IT Incident and Problem Management specialist is responsible for running and improving the incident- and the problem management processes of BT IS. Key Accountabilities Actively managing major incidents to minimize the impact on our company including escalation and notification management Reviewing critical incidents and driving countermeasure to reduce incidents and incident impact Ensure the proper execution of IM and PM according to best practices and industry standards Drive the continuous improvements of IM and PM and challenge process owners of linked processes to reduce incident drivers Ensure a proper reporting to create transparency about the results and status of processes and actions Strong Communication skills as needs to communicate to the BT Leads and Executives and 3rd party partners on high severity incidents Qualifications Qualifications Number of years of experience required: 6+ Technical skills/knowledge (if required): IS Generalist knowledge Solid experience in implementing ITIL framework into a USD 20BN+ organization Data centre operations a distinct advantage Unix / Wintel System administration experience preferred Knowledge of connectivity between midrange and SAN fabric a distinct advantage Strong knowledge of IS processes Work effort very intensive Awareness of Business critical deliverables High solution planning and control capability Management of parallel activities Fluent Business English, another language is an asset Ability to adapt easily to changes / flexibility Proven strong organization and strong planning skills Excellent priority management skills Proven good people management Managing changes in PM community. Works through difficult relationships. Uses knowledge of whos who to get things done. Communication capabilities with all levels of IS Management and Business management Ability to communicate with all levels of the organization & create and maintain business relationships Ability to manage a large scope of work and a large team Leadership, negotiation & relationship skills gained in managing large projects Excellent risk management skills Ability to speak and write business level English Ability and readiness to travel ITIL Foundation Certification a Plus

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Job Details: Specialist Incident & Problem Management

This Job Has Expired

Job Description